Most Sandy Bottom collections are produced in intentionally limited quantities.
Once a style or colour sells out, it is usually not restocked.
Our goal is to continually introduce new collections rather than mass produce existing ones, allowing every purchase to remain rare and exclusive.
If you find a style you love, we recommend purchasing it while it's available.
Our swimsuits are designed for a sculpted, flattering fit.
Each product includes its own size chart and fit notes, and because every style fits a little differently, we always recommend reviewing the product page before ordering.
If you're between sizes or unsure which size to choose, we're happy to help.
Simply email sales@sandybottomswimwear.com with your:
We'd much rather help you choose the right size before you order than have you go through the return process afterward.
Return requests must be initiated within 10 days of delivery by emailing sales@sandybottomswimwear.com with your order number. Once approved, your return package must be received within 20 days of your original delivery date.
To be eligible for a return, items must be:
Customers are responsible for return shipping costs unless the item arrived damaged or we shipped the incorrect item.
Once your return has been received and approved, refunds are processed within 5–7 business days to your original method of payment.
At this time, we do not offer exchanges.
Because our collections are produced in small batches and sizes often sell out quickly, we recommend returning your eligible item for a refund and placing a new order for your preferred size or style.
This gives you the best chance of securing the piece you want before it sells out.
The following items are final sale and cannot be returned or exchanged:
Final sale items are clearly identified on the product page before purchase.
CANADA
Orders over $200 CAD ship free.
Orders under $200 CAD are calculated at checkout.
All Canadian orders ship fully tracked with Canada Post, GLS, FedEx or UPS and typically arrive within 2–10 business days.
Because every order ships from Canada, there are no additional duties or import fees upon delivery.
UNITED STATES
Orders over $200 USD ship free.
Orders under $200 USD are calculated at checkout.
All U.S. orders ship fully tracked with Canada Post, FedEx or UPS and typically arrive within 4–10 business days.
All U.S. orders are shipped duty paid, so there are no surprise customs charges upon delivery.
INTERNATIONAL
Orders over $350 USD ship free.
Orders under $350 USD are calculated at checkout.
International orders ship fully tracked with Canada Post, FedEx, DHL or UPS and typically arrive within 4–20 business days.
Duties, taxes and import fees charged by your country's customs office are the responsibility of the recipient.
EUROPEAN UNION (EU)
We have temporarily suspended shipping to European Union countries while we review recent shipping and import regulation changes. We hope to resume shipping in the future.
Where Do You Ship From?
All Sandy Bottom orders ship from Toronto, Ontario, Canada.
U.S. orders are shipped duty paid, so there are no surprise customs charges upon delivery.
This also reassures American customers wondering if the brand is overseas.
If you need to cancel or change your order, please contact us immediately at sales@sandybottomswimwear.com.
We'll always do our best to accommodate your request. However, our Customer Service and Order Fulfillment teams operate independently and may be working on different schedules. As a result, orders are often processed and packed before we're able to receive or respond to cancellation or change requests.
For this reason, we cannot guarantee that an order can be cancelled or changed once it has been placed.
If your order arrives damaged, defective or incorrect, please email sales@sandybottomswimwear.com within 3 days of delivery.
We'll review your order promptly and work quickly to make things right.
To help your Sandy Bottom swimsuit look beautiful for years to come:
Proper care will help preserve the fit, colour and craftsmanship of your swimsuit.
We accept:
We also offer flexible payment options through:
All payments are securely encrypted and processed.
The fastest way to reach us is by email at sales@sandybottomswimwear.com.
We're a small team, and every email is personally reviewed by a member of our Customer Service team. We're happy to help with sizing, product recommendations, order questions, and returns.
Please allow 24–36 hours for a response. Customer Service emails are answered Monday through Friday, 8:00 AM – 4:00 PM EST. We respond to emails in the order they are received and appreciate your patience during busy periods.
We're always happy to help.
Whether you need sizing advice, help choosing between two styles, or have a question before placing your order, simply email us at sales@sandybottomswimwear.com and we'll get back to you as soon as possible.
