Return Policy

Return Policy

We want you to feel confident, beautiful, and completely in love with your Sandy Bottom purchase. But if something isn’t quite right, we’ve made the return process simple and clear — so you can shop with peace of mind.

We offer refunds on eligible items (see conditions below). While we do not offer direct exchanges, you’re welcome to return an item and place a new order in your preferred size or style.

How to Request a Return

To start a return, email us at sales@sandybottomswimwear.com within 10 days of delivery. Please include:

  • Your order number

  • The item(s) you wish to return

  • A short reason for the return

Once approved, we’ll provide return instructions. You can choose from the following return options:

Option 1: Prepaid Return Label – $25 Flat Fee (USA & Canada)

We’ll email you a prepaid return label. A $25 flat fee will be deducted from your refund to cover the label cost.  We do not offer free return shipping.

  • Pack items in original (or similar) packaging and include your order confirmation.

  • Attach the label and drop it off at any authorized carrier location.

  • Once we receive and inspect your return, your refund will be issued to your original payment method within 2–5 business days.

  • Please allow up to 10 business days for your bank to reflect the refund.

Option 2: Ship It Yourself

Prefer to use your own carrier? No problem.

  • We’ll provide our return address once your request is approved.

  • Use a trackable shipping method and keep your receipt.

  • Any customs duties, courier fees, or tariffs billed to Sandy Bottom by Canadian customs or the carrier will be deducted from your refund.

  • We are not responsible for lost or delayed returns

International Returns (Outside the USA & Canada)

Once your return is approved, we’ll provide a return shipping quote based on your location. This amount will be deducted from your refund if you proceed.

Return Eligibility & Hygiene Standards

To protect the health and safety of our customers and staff, returned swimwear must meet strict hygiene standards:

  • Unworn, unwashed, and in original condition.

  • Tried on over underwear only.

  • Hygienic liner must remain fully intact and not removed or repositioned.

  • Returned items must be free of any bodily fluids, including sweat, urine, or blood.

  • No stains from deodorant, makeup, or self-tanner.

  • No strong or lingering odours including perfume, smoke, detergent, or body odour.

  • Must include all original tags, eco cotton bag, and branded packaging.

If an item is found to be soiled, worn, or fails to meet our hygiene standards, it will be discarded and not refunded. Sandy Bottom reserves the right to determine return eligibility upon inspection.

Non-Refundable Items

We do not accept returns on:

  • Returns requested after 10 days from delivery.

  • Returns delivered to us more than 20 days from original delivery date. 

  • Items marked Final Sale, including items from our Sandy Sale Collection and any items discounted by 20% or more.

  • Items purchased using discount codes of 20% or more, including Site Wide Sales.

  • Accessories including jewelry, sandals, towels, hats, handbags, sunglasses, beauty products, or pool toys.

  • Original shipping fees

Holiday Return Policy

We get it — gifting can be tricky.

For peace of mind, we offer extended returns for store credit only on regular-priced items purchased between December 1 and December 26. These items may be returned for store credit until January 2.

This does not apply to items discounted by 20% or more.

Faulty or Damaged Items

If you receive an item that is faulty or damaged, please email sales@sandybottomswimwear.com within 5 days of delivery.

  • Photographic or video evidence may be required

  • If the item is deemed faulty, we will cover the return shipping and send a replacement at no cost to you

Fit & Sizing

Our suits are designed with a cheeky fit and tend to run small. We strongly recommend checking the size guide on each product page before placing your order.

Still unsure? We're here to help!
Email us at sales@sandybottomswimwear.com with your measurements for personalized fit recommendations.

💛 We’re real women who respond — and we want you to feel amazing in your Sandy Bottom piece.