We want you to love every piece you receive from Sandy Bottom Swimwear. If something isn't quite right, we're here to help.
Please review our return policy carefully before making your purchase, particularly the Store Credit and Final Sale sections, as not all items are eligible for a refund or return.
DO YOU OFFER EXCHANGES?
At this time, we do not offer exchanges.
If you require a different size or style, simply return your eligible item and place a new order.
Because our collections are produced in intentionally limited quantities, this gives you the best chance of securing your preferred size before it sells out.
RETURN ELIGIBILITY
Return eligibility is based on the total discount applied to each item at the time of purchase, including discount codes, automatic discounts, promotional offers and site wide sales.
Full-price items and items discounted by less than 20%
Eligible for return for a refund to the original payment method.
Items discounted between 20% and 30%
Eligible for return for store credit only. These items are not eligible for a refund to the original payment method.
This includes items receiving a total discount of 20–30% through a discount code, automatic promotion, site wide sale or other promotional offer.
Items discounted by 31% or more
These items are FINAL SALE and cannot be returned, refunded, exchanged or returned for store credit.
All eligible returns must also meet all of the following requirements:
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Return request initiated within 10 days of delivery
- Unworn and unwashed
- Tried on over underwear only
- Hygienic liner fully intact
- Original tags attached
- Returned in the original packaging, including the eco-cotton bag
- Free from stains, makeup, deodorant, self-tanner, perfume, smoke, body odour or any other signs of wear
Items that do not meet these requirements are not eligible for a refund or store credit.
Sandy Bottom Swimwear reserves the right to determine return eligibility upon inspection.
RETURN DEADLINES
Return requests must be initiated within 10 days of delivery.
Once your return has been approved, your package must be received by Sandy Bottom Swimwear within 20 days of your original delivery date.
Returns requested or received outside these timeframes cannot be accepted.
HOW DO I REQUEST A RETURN?
Email sales@sandybottomswimwear.com within 10 days of delivery and include:
- Your order number
- The item(s) you'd like to return
- A brief reason for the return
We'll review your request and respond within 1 business day with approval, any follow-up questions and return instructions.
RETURN SHIPPING
Customers are responsible for return shipping costs.
Option 1 — Sandy Bottom Preferred Carrier
We'll obtain a shipping quote through one of our preferred carriers based on your location and the weight of your return.
Labels typically start around $30 USD. Once you approve the quote, we'll email you a prepaid shipping label.
For returns eligible for a refund, the label cost will be deducted from your refund. For returns eligible for store credit, the label cost will be deducted from the value of your store credit.
Option 2 — Ship It Yourself
You're welcome to use any shipping carrier of your choice.
We strongly recommend using a tracked and insured shipping service, as Sandy Bottom Swimwear is not responsible for lost, delayed or untracked returns.
Customers choosing to arrange their own return shipping are responsible for all costs and requirements associated with the shipment, including return shipping costs, duties, customs fees, tariffs, brokerage fees and carrier charges.
Sandy Bottom Swimwear does not handle customs clearance or communicate with customs authorities or shipping carriers to arrange clearance on behalf of customers. When arranging your own return, you must ensure that you or your chosen carrier handles all required customs documentation and clearance and that the package can be delivered directly to Sandy Bottom Swimwear without action or payment required from us.
When completing customs documentation, please clearly identify the shipment as returned goods / return to seller and use HS Code 9814.00.00.
Any return that cannot be delivered because customs clearance, payment or other action is required from Sandy Bottom Swimwear may be refused.
REFUNDS
Full-price items and items discounted by less than 20% that meet our return requirements are eligible for a refund to the original payment method.
Once your return has been received, inspected and approved, your refund will be issued within 5–7 business days.
Depending on your financial institution, it may take an additional up to 10 business days for the credit to appear on your statement.
The following charges are non-refundable:
- Original shipping charges
- Return shipping charges
- Duties, customs fees and tariffs
- Brokerage and carrier charges
STORE CREDIT
Items discounted between 20% and 30% are eligible for return for store credit only, provided they meet all other return requirements outlined in this policy.
Once your return has been received, inspected and approved, your store credit will be issued within 5–7 business days.
Original shipping charges, return shipping charges, duties, customs fees, tariffs, brokerage fees and carrier charges are not included in the value of the store credit.
Store credit cannot be redeemed for cash or refunded to the original payment method.
FINAL SALE
The following items are FINAL SALE and are not eligible for return, refund, store credit or exchange:
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Items discounted by 31% or more
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Orders or individual items receiving a total discount of 31% or more through a discount code, automatic promotion, sitewide sale or other promotional offer
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Items purchased from our Archive Collection
- Accessories, including jewellery, sandals, bandanas, sarongs, scarves, pashminas, towels, hats, handbags, sunglasses and beauty products
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Return requests submitted more than 10 days after delivery
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Returns received more than 20 days after the original delivery date
Where applicable, final sale items are also identified on the product page.
Discount eligibility is based on the final discount applied to the individual item at checkout, regardless of whether the discount comes from the item's listed sale price, a discount code, an automatic promotion, a site wide sale or a combination of offers.
Please review your order carefully before completing your purchase.
INTERNATIONAL RETURNS
International returns follow the same eligibility requirements and return windows outlined above.
Customers may request a return shipping quote through one of our preferred carriers or arrange their own return shipping.
If you choose to arrange your own return, you are responsible for all costs and requirements associated with the shipment, including return shipping costs, duties, customs fees, tariffs, brokerage fees and carrier charges.
Sandy Bottom Swimwear does not handle customs clearance or communicate with customs authorities or shipping carriers to arrange clearance on behalf of customers. You must ensure that you or your chosen carrier handles all required customs documentation and clearance.
When completing customs documentation, please clearly identify your shipment as returned goods / return to seller and use HS Code 9814.00.00.
Your return must be capable of being delivered directly to Sandy Bottom Swimwear without customs clearance, payment or other action required from us.
QUESTIONS?
If you have any questions about an item's return eligibility before placing your order, please contact us at sales@sandybottomswimwear.com.
As a small team, we respond to return requests within 1 business day, Monday through Friday, between 8:00 AM and 2:00 PM EST.
Sandy Bottom Swimwear reserves the right to update this policy at any time. The version in effect at the time your order is placed will apply to your purchase.
