Refund policy

We want you to love every piece you receive from Sandy Bottom Swimwear. If something isn't quite right, we're here to help.

Please review our return policy carefully before making your purchase, particularly our Final Sale section, as not all items are eligible for return.

DO YOU OFFER EXCHANGES?

At this time, we do not offer exchanges.

If you require a different size or style, simply return your eligible item for a refund and place a new order.

Because our collections are produced in intentionally limited quantities, this gives you the best chance of securing your preferred size before it sells out.

RETURN ELIGIBILITY

Eligible items must meet all of the following requirements:

• Purchased at full price or discounted by less than 20%
• Return request initiated within 10 days of delivery
• Unworn and unwashed
• Tried on over underwear only
• Hygienic liner fully intact
• Original tags attached
• Returned in the original packaging, including the eco-cotton bag
• Free from stains, makeup, deodorant, self-tanner, perfume, smoke, body odour or any other signs of wear

Items that do not meet these requirements are not eligible for a refund.

Sandy Bottom Swimwear reserves the right to determine return eligibility upon inspection.

RETURN DEADLINES

Return requests must be initiated within 10 days of delivery.

Once your return has been approved, your package must be received by Sandy Bottom Swimwear within 20 days of your original delivery date.

Returns requested or received outside these timeframes cannot be accepted.

 

HOW DO I REQUEST A RETURN?

Email sales@sandybottomswimwear.com within 10 days of delivery and include:

• Your order number
• The item(s) you'd like to return
• A brief reason for the return

We'll review your request and respond within 2 business days with approval, any follow-up questions, and return instructions.

 

RETURN SHIPPING

Customers are responsible for return shipping costs.

Option 1 — Sandy Bottom Preferred Carrier

We'll obtain a shipping quote through one of our preferred carriers based on your location and the weight of your return.

Labels typically start around $30 USD. Once you approve the quote, we'll email you a prepaid shipping label and deduct the label cost from your refund.

Option 2 — Ship It Yourself

You're welcome to use any shipping carrier of your choice.

We strongly recommend using a tracked and insured shipping service, as Sandy Bottom Swimwear is not responsible for lost, delayed or untracked returns.

Customers choosing this option are responsible for all return shipping costs, duties, customs fees, tariffs and carrier charges. Any fees billed to Sandy Bottom Swimwear upon receipt of your return will be deducted from your refund.

REFUNDS

Once your return has been received, inspected and approved, refunds will be issued to your original payment method within 5–7 business days.

Depending on your financial institution, it may take an additional up to 10 business days for the credit to appear on your statement.

The following charges are non-refundable:

• Original shipping charges
• Return shipping charges
• Duties, customs fees and tariffs
• Carrier charges billed to Sandy Bottom Swimwear

FINAL SALE

The following items are final sale and are not eligible for return, refund or exchange:

• Items discounted 20% or more
• Orders placed using a discount code of 20% or more
• Sandy Sale items
• Sitewide sale purchases with discounts of 20% or more
• Accessories, including jewellery, sandals, bandanas, sarongs, scarves, pashminas, towels, hats, handbags, sunglasses and beauty products
• Return requests submitted more than 10 days after delivery
• Returns received more than 20 days after the original delivery date

Final sale items are clearly identified on the product page where applicable.

INTERNATIONAL RETURNS

International returns follow the same eligibility requirements and return windows outlined above.

Once your return has been approved, we'll provide a shipping quote based on your location and items being returned. If you choose to proceed to ship using your own carrier, return shipping costs, duties, customs fees, tariffs and any carrier charges billed to Sandy Bottom Swimwear will be deducted from your refund.

QUESTIONS?

If you have any questions about your order or this policy, please contact us at sales@sandybottomswimwear.com.

As a small team, we aim to respond to all emails within 24–36 hours, Monday through Friday, between 8:00 AM and 4:00 PM EST.